Anna Daņilova
Rīga
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Screening Specialist
SEB
Rīga
10.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Communicated with multiple teams/departments and banks in regards of transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Evaluated transactions in regards to existing sanction's regimes and lists.
Payment Operations Specialist
SEB
Rīga
02.2020 - 10.2022
- Processed manual and electronic payments according to established policies and procedures.
- Reviewed, verified and validated incoming and outgoing payments for accuracy and completeness.
- Prepared monthly reports on payment processing activities for management review.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Booked payments in systems by request of client executives.
- Communicated with multiple teams and banks on daily basis in regards of payments in systems.
- Worked with multiple systems to provide services.
Quality Specialist
OmniScriptum Publishing SIA
Rīga
08.2015 - 02.2016
- Developed and maintained quality control systems for production processes.
- Identified quality problems and recommended solutions.
- Secured positive customer experiences while executing effective quality assurance practices.
- Reviewed drawings and graphics prior to printing.
Call Center Representative
Transcom WorldWide Latvia
Rīga
06.2014 - 07.2015
- Maintained strong call control and quickly worked through scripts to address problems.
- Attended regular training sessions on updates and changes within the industry or organization.
- Mentored junior team members and managed employee relationships.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Education
Some College (No Degree) - Public Relations
Baltijas Starptautiskā Akadēmija
RīgaSkills
- Customer Relations
- Quality Assurance
- Analytical Thinking
Languages
Russian
First Language
Latvian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Swedish
Elementary (A2)
A2
Certification
- Datu analīze ar Microsoft Excel un Microsoft Power BI
Timeline
Screening Specialist
SEB
10.2022 - Current
Payment Operations Specialist
SEB
02.2020 - 10.2022
Quality Specialist
OmniScriptum Publishing SIA
08.2015 - 02.2016
Call Center Representative
Transcom WorldWide Latvia
06.2014 - 07.2015
Some College (No Degree) - Public Relations
Baltijas Starptautiskā Akadēmija
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