Ann Jarl
ESLÖV
Summary
I am a highly motivated receptionist offering valuable contributions to a company like yours. I take on multiple simultaneous tasks with joy and energy.
Since a young age I have worked with giving service and joy to people. Except for the positions mentioned in the work history I have worked as a tour rep for Ving (previously Vingresor, now a part of Thomas Cook) for 5 seasons, been a hotel receptionist in Lund, Malmö, Limone sul Garda (Italy) and in Lanzarote (Spain). I have been au-pair in England and Italy and tried factory work in Eslöv.
The last 2,5 years I have worked as a nursing assistant in Eslöv, which is my current position.
Overview
28
28
years of professional experience
Work History
Receptionist/Koordinator
Skånska Energi AB
Södra Sandby
02.2009 - 04.2021
- I was the voice and the smile people met either by phone or visiting the office.
- Receptionist, operator, responsible for first line phone (programming new phones into the system)
- Assisting the customer service department when needed with their chores
- Preparing conference rooms: furnish, prepare coffee etc
- Assisting with proofreading, Home Page, Social media channels.
- Purchase of office supplies, fruit, breakfasts and lunches when needed.
- Organized office furniture, flowers/plants
- A period of time I also worked with coordinating sales and installations of heating systems.
- Proud to see my colleagues and try to help with minor issues before they become problems.
- Prestigeless, fixing sinks or other technical issues before possibly calling maintenance.
Receptionist
Backagården Kurs o Konferens i Höör
01.2005 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Tour Guide
Hurtigruten DFDS, Norway
Coastline In Norway
04.2000 - 04.2004
- I and my colleagues made sure that the ships norwegian and international guests had a good time on board and that they felt safe on a "Trip Of A Lifetime".
- I gave information directly to the passengers, also over the ships loudspeaker system, about interesting places we were passing by or visiting. The information was given in Norwegian, English and German on board, plus if there were other languages in question I could give information in Danish, Italian, Spanish or French.
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Assisted guests with luggage, bags and maps while handling other helpful tasks.
Receptionist, Night Porter
Pers Hotel
Norway, Gol I Hallingdal
01.1993 - 01.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed bookings, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices or rooms.
Education
DIploma - Medical Foot Care
Axelsons Gymnastiska Institut
MalmöNo Degree - Tourism And Travel Services Marketing Operations
TRAC
EslövHigh School Diploma -
Bergaskolan
EslövSkills
- Security Awareness
- Telephone Skills
- Reception Desk Management
- Business Operations Understanding
- Time Management
- Mail Handling
- Verbal and Written Communication
- Office Supply Inventory Control
- Information Retrieval
- Meeting Preparation
- Customer and Client Relations
Hobbies
Gardening and music are my interests.
Languages
Swedish
Native language
English
Upper intermediate
B2
Norwegian
Upper intermediate
B2
German
Intermediate
B1
Italian
Intermediate
B1
Spanish
Intermediate
B1
Danish
Intermediate
B1
French
Beginner
A1
Timeline
Receptionist/Koordinator
Skånska Energi AB
02.2009 - 04.2021
Receptionist
Backagården Kurs o Konferens i Höör
01.2005 - 01.2008
Tour Guide
Hurtigruten DFDS, Norway
04.2000 - 04.2004
Receptionist, Night Porter
Pers Hotel
01.1993 - 01.2000
DIploma - Medical Foot Care
Axelsons Gymnastiska Institut
No Degree - Tourism And Travel Services Marketing Operations
TRAC
High School Diploma -
Bergaskolan
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