Angeline Sarkar
Stockholm,Sweden
Summary
Detail-oriented team player with exceptional planning and problem-solving abilities and strong organizational skills. Ability to handle multiple projects with a high degree of accuracy.
An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude & relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success while improving processes and increasing productivity.
Overview
12
12
years of professional experience
Work History
Sales Support Coordinator
Hamamatsu Photonics Norden AB
01.2018 - Current
- Handling all incoming enquiries. Prepare qualified quotations, sales contracts & Invoices including Tenders. Processing orders, follow up on payments.
- Manage own business projects & work closely with sales, finance and delivery department to ensure smooth process delivery maintaining excellent customer support and service.
- Enhancing customer satisfaction by addressing questions,resolving issues and providing timely solutions.
- Facilitating cross-functional collaboration internally to streamline workflows for greater operational efficiency within organization.
- Supporting sales engineers in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Utilizing creative problem-solving skills to overcome technical challenges in the sales process.
- Coordinating trade show participation, ensuring successful representation of the company at industry events.
- Developing and maintaining strong relationships with clients through consistent communication and personalized service.
- Contributing business growth by identifying upselling opportunities and sharing relevant information with the sales team.
- Contributing to software development programs and tools focused on enabling sales team to operate more efficiently.
- Providing comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team. Creating & updating user manuals & internal process materials.
- Providing cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
Business Development & Customer Service Manager
Shriram Equipment Finance Ltd
05.2012 - 04.2016
- Planned & organized promotional events,exhibitions,expo shows & seminars. Implemented marketing strategies,handled media planning,branding,ATL & BTL activities to boost construction & Medical equipment sales.
- Managed a diverse portfolio of accounts,consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in different territories. Performed client research and identified opportunities for account growth & account penetration.
- Negotiated renewal of contracts, pricing,T & C with customers and ensured effective execution of customer success plans.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed a team of 15 customer service representatives, fostering a positive work environment focused on teamwork and collaboration. Trained and regularly mentored them on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Education
Bachelor of Commerce - Accounting,Finance,Economics & Business Operations
University Of Calcutta
04.2005
Skills
- Operational Excellence
- Excellent Communication & Administration
- Networking & Relationship management
- Customer Service
- Team Building and Leadership
- CRM software expertise
- Microsoft Outlook, Word, and Excel
- Problem-Solving
Accomplishments
- EXCON: Planned and executed international exhibition which enabled great exposure in the industrial market & increased annual revenue by 20% & business tie ups by 15%
- CRM software: Achieved successful system integration by completing intensive testing with accuracy and efficiency. Developed training materials & manuals for daily business usage.
Timeline
Sales Support Coordinator
Hamamatsu Photonics Norden AB
01.2018 - Current
Business Development & Customer Service Manager
Shriram Equipment Finance Ltd
05.2012 - 04.2016
Bachelor of Commerce - Accounting,Finance,Economics & Business Operations
University Of Calcutta
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