Angela Grozdanova
Märsta
Summary
Sales Associate with over three years of retail experience, specializing in customer engagement and satisfaction. Dedicated to enhancing customer experiences through effective communication and in-depth product knowledge. Strong organizational and multitasking skills contribute to efficient service delivery and team collaboration. Committed to achieving store goals and creating lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Sales Associate
Rituals Cosmetics
Stockholm
11.2021 - Current
- Deliver personalized customer service by actively listening, and understanding individual customer needs and preferences.
- Maintain efficiency during peak shifts through a focused selling approach to assist customers effectively.
- Collaborate with team members to ensure seamless store operations, and create a positive shopping experience.
- Keep the store organized and welcoming to ensure a pleasant environment for all customers.
- Quickly adjust to changing situations and customer requests in a fast-paced setting, with a flexible attitude.
- Manage cash register duties accurately, including sales, returns, and resolving membership or payment questions.
- Meet sales targets by asking open questions and incorporating personal product knowledge into conversations, ensuring a genuine experience while supporting store KPIs.
Education
BBA - Business Administration
Stockholm University
Stockholm03-2025
High School Diploma -
Thoren Business School
Stockholm06-2021
Skills
- Verbal/written communication
- Team collaboration
- Sales expertise
- Tailored customer experiences
- Problem-solving abilities
- Multitasking
- Organization and time management
- Cash register operation
Affiliations
- Balancing professional work alongside academic commitments
- Completed an internship at a senior care facility
- Maintaining physical fitness through regular gym training
- Pursuing artistic development through home-based painting
- Gaining cultural awareness and adaptability through international travel
- Keeping close connections with family and friends
Languages
Swedish
First Language
Macedonian
Advanced (C1)
C1
English
Advanced (C1)
C1
Serbian
Intermediate (B1)
B1
References
References available upon request.
Timeline
Sales Associate
Rituals Cosmetics
11.2021 - Current
BBA - Business Administration
Stockholm University
High School Diploma -
Thoren Business School
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