Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic

Angela Grozdanova

Märsta

Summary

Sales Associate with over three years of retail experience, specializing in customer engagement and satisfaction. Dedicated to enhancing customer experiences through effective communication and in-depth product knowledge. Strong organizational and multitasking skills contribute to efficient service delivery and team collaboration. Committed to achieving store goals and creating lasting customer relationships.

Overview

4
4
years of professional experience

Work History

Sales Associate

Rituals Cosmetics
Stockholm
11.2021 - Current
  • Deliver personalized customer service by actively listening, and understanding individual customer needs and preferences.
  • Maintain efficiency during peak shifts through a focused selling approach to assist customers effectively.
  • Collaborate with team members to ensure seamless store operations, and create a positive shopping experience.
  • Keep the store organized and welcoming to ensure a pleasant environment for all customers.
  • Quickly adjust to changing situations and customer requests in a fast-paced setting, with a flexible attitude.
  • Manage cash register duties accurately, including sales, returns, and resolving membership or payment questions.
  • Meet sales targets by asking open questions and incorporating personal product knowledge into conversations, ensuring a genuine experience while supporting store KPIs.

Education

BBA - Business Administration

Stockholm University
Stockholm
03-2025

High School Diploma -

Thoren Business School
Stockholm
06-2021

Skills

  • Verbal/written communication
  • Team collaboration
  • Sales expertise
  • Tailored customer experiences
  • Problem-solving abilities
  • Multitasking
  • Organization and time management
  • Cash register operation

Affiliations

  • Balancing professional work alongside academic commitments
  • Completed an internship at a senior care facility
  • Maintaining physical fitness through regular gym training
  • Pursuing artistic development through home-based painting
  • Gaining cultural awareness and adaptability through international travel
  • Keeping close connections with family and friends

Languages

Swedish
First Language
Macedonian
Advanced (C1)
C1
English
Advanced (C1)
C1
Serbian
Intermediate (B1)
B1

References

References available upon request.

Timeline

Sales Associate

Rituals Cosmetics
11.2021 - Current

BBA - Business Administration

Stockholm University

High School Diploma -

Thoren Business School
Angela Grozdanova