Aneeqa Nadeem
Stockholm,AB
Summary
Looking forward for a challenging career that will provide ample opportunities to grow and perform any organizational tasks.
Customer-focused professional with experience in customer service, airline operations, and recruitment. Skilled in ticketing systems, reservations, and passenger support. Strong communication skills with fluency in Swedish and English. Adopt at working in fast-paced environments, handling customer queries, and ensuring smooth travel experiences. Passionate about the aviation industry and committed to providing exceptional service.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Marabu Airline
01.2024 - 09.2024
- Training to manage passenger needs and safety protocols, including emergency situations and time-sensitive tasks
- Develop skills in working in regulated, high-pressure environments, ensuring smooth operations during flight
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Cabin Crew
Volotea airline
02.2023 - 08.2024
- Assisted passengers with reservations, seating, and flight inquiries
- Managed passenger concerns and provided excellent in-flight service
- Developed expertise in ticketing, safety procedures, and customer handling
- Worked in a high-pressure, regulated environment, ensuring smooth flight operations
Customer Service
Burger King
02.2022 - 10.2022
- Handled customer inquiries and complaints efficiently via phone, email, and in person
- Managed POS systems and cash handling while ensuring accurate billing
- Assisted with promotions and maintained high customer satisfaction
Recruiter
Amnesty International Club
04.2020 - 03.2021
- Worked with a team to recruit and engage new members for Amnesty International
- Managed outreach and recruitment campaigns, contributing to successful fundraising and advocacy efforts
- Developed strong interpersonal and communication skills, engaging in conversations at events and conferences
Recruiter
Swedish Society for Nature Conservation
02.2018 - 01.2019
- Successfully communicated with potential donors and clients, meeting recruitment targets and improving engagement
- Developed persuasive communication strategies to increase membership and support for environmental causes
- Collaborated with a team to implement outreach strategies and achieve objectives
Education
Bachelor of Molecular Bioinformatics - Molecular Bioinformatics ( IT)
Skövde Högskolan
Skövde Sweden03.2022
International Baccalaureate - Natural Sciences Courses
Chester International School
Chester UK09.2019
Skills
- Reservations & Ticketing Systems
- Sabre
- Amadeus
- CRM
- POS systems
- R
- Python programming
- IT skills
- MS software
- Problem solving
- Customer Service
- Communication
- Multilingual Proficiency
- Operations Skills
- Time Management
- Interpersonal Skills
- Team collaboration
- Complaint handling
- Customer support
- Cash handling
- Effective communication
- Data entry
Languages
Swedish
English
Urdu
Greek
Hindi
Punjabi
Timeline
Flight Attendant
Marabu Airline
01.2024 - 09.2024
Cabin Crew
Volotea airline
02.2023 - 08.2024
Customer Service
Burger King
02.2022 - 10.2022
Recruiter
Amnesty International Club
04.2020 - 03.2021
Recruiter
Swedish Society for Nature Conservation
02.2018 - 01.2019
Bachelor of Molecular Bioinformatics - Molecular Bioinformatics ( IT)
Skövde Högskolan
International Baccalaureate - Natural Sciences Courses
Chester International School
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