Andrija Norberg
Overview
13
13
years of professional experience
Work History
Sales Administration Officer
AB Tetra Pak
05.2022 - Current
- Sales administration tasks in SAP's ECC and CRM and other internal tools & systems, follow-up of orders, service level agreements and other key measurements, working in close cooperation with the European market companies & other internal departments
Customer and Partner support
Zinzino Operations AB
08.2021 - 05.2022
- To address customer issues and resolve them in a timely and efficient manner
- Support interaction with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately
- To address partners issues, provide partner training
Incoming Tourism Manager for Asia
Delta Tours
01.2015 - 07.2020
- - Collecting, evaluating and responding to customer feedback
- - Planning itineraries
- - Communicating with coach operators, airlines, hoteliers
- Arranging transport
- - Agreeing service levels, contracts and costs
- - Visiting resorts to ascertain accommodation quality and suitability
- - Handling bookings, invoicing and issuing of tickets
- - Predicting profits or number of bookings
- - Working with travel consultants from different travel agencies to put holiday packages together
Buying Department Manager
Modnique
12.2012 - 07.2014
- - Research, select and purchase quality products and materials
- - Arrange transport of goods and track orders to ensure timely delivery
- - Build relationships with suppliers and negotiate with them for the best pricing
- - Research, select and purchase quality products and materials
- - Update inventory and ensure that stocks are kept at appropriate levels
- - Arrange transport of goods and track orders to ensure timely delivery
- - Coordinate with inventory team, management, and stockroom as required
- - Build relationships with suppliers and negotiate with them for the best pricing
- - Process requisitions and update management on status of orders
- - Analyze market trends and apply this knowledge to make insightful buying decisions
Education
Bachelor - English Philology
Vilnius University
06.2010
Skills
- Microsoft Office
- SAP
- Salesforce
- CX Management Qualtrics - Customer Experience Surveys
- Good communication
- Interpersonal skills
- Fast Learner
Languages
Lithuanian
Native language
English
Proficient
C2
Russian
Proficient
C2
Spanish
Proficient
C2
Swedish
Bilingual or Proficient (C2)
Timeline
Sales Administration Officer
AB Tetra Pak
05.2022 - Current
Customer and Partner support
Zinzino Operations AB
08.2021 - 05.2022
Incoming Tourism Manager for Asia
Delta Tours
01.2015 - 07.2020
Buying Department Manager
Modnique
12.2012 - 07.2014
Bachelor - English Philology
Vilnius University
Personal Information
- Date of birth: 1987-10-11
- Nationality: Lithuanian
References
Available upon request
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