Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic
Andreea Avram

Andreea Avram

Stockholm

Summary

I bring creativity and empathy into every interaction, turning conversations into meaningful connections. With a strong background in both inbound and outbound support, I now focus on creating positive experiences that help customers feel valued and supported.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Growth Agent

Elite Advertising
Stockholm
04.2025 - Current
  • Exceeded quarterly target within the first month.
  • Consistently drove outbound activity, making daily cold calls (+50), and securing qualified meetings.

Assistant Manager

FamsEl
Stockholm
10.2024 - 04.2025
  • Managed B2B client communication via email and phone, making sure service schedules fit customer needs
  • Delivered 8-10 service quotations each month to support project planning
  • Maintained and updated CRM records, improving tracking
  • Contributed to client retention efforts, helping maintain a satisfaction rate above 90%

Service Host

Scandic Malmen
Stockholm
07.2022 - 02.2024
  • Delivered high-quality guest service across Breakfast and Bar & Bistro
  • Trained and supported new team members, helping improve team workflow

Inbound Sales Rep

CGS
Brasov
02.2021 - 01.2022
  • Exceeded monthly sales quota by 17-20%, regularly ranking in the top 20% of the team
  • Led discovery calls with inbound customers to understand needs and recommend security solutions
  • Managed sales pipelines and customer records in Salesforce
  • Built customer relationships through personalized consultative selling, helping drive repeat business

Education

Bachelor of Arts - International Hotel Business Management, Digital Marketing

American Hotel Academy
Brasov, Romania
4 2021

Skills

  • Customer relationship management
  • Problem solving
  • Cold calling
  • Lead generation
  • Sales prospecting
  • Lead qualification
  • Inbound sales
  • Discovery calls
  • Upselling
  • Cross-selling
  • Salesforce CRM
  • Customer relationship building

Certification

Hotel Manager Diploma

Websites

Languages

Romanian
First Language
English
Proficient (C2)
C2
Swedish
Intermediate (B1)
B1
Spanish
Intermediate (B1)
B1

Timeline

Growth Agent

Elite Advertising
04.2025 - Current

Assistant Manager

FamsEl
10.2024 - 04.2025

Service Host

Scandic Malmen
07.2022 - 02.2024

Inbound Sales Rep

CGS
02.2021 - 01.2022

Bachelor of Arts - International Hotel Business Management, Digital Marketing

American Hotel Academy

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Andreea Avram