Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Andreea Avram

Andreea Avram

Stockholm

Summary

Experienced in customer relationships and problem-solving, with a strong track record at Scandic Malmen and CGS.

Top performer in B2C sales, specializing in security and safety products.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Host Bar & Bistro Department

Scandic Malmen
03.2023 - 02.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Strengthened problem-solving abilities by handling customer inquiries and resolving issues.
  • Improved communication skills, both in person and in high-pressure situations.

Service Host Breakfast Department

Scandic Malmen
07.2022 - 03.2023
  • Enhance guest experience by providing efficient, friendly service.
  • Perform multifunctional roles, including kitchen support.

Content Moderator

Majorel
02.2021 - 01.2022
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Contributed to training new team members, honing time management and task prioritization skills.

Call Centre Agent

CGS
06.2020 - 02.2021
  • Experience in handling customer inquiries, selling security and safety programs for smart devices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.

WELLNESS FRONT DESK RECEPTIONIST

Kronwell
06.2019 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Bachelor of Arts - INTERNATIONAL HOTEL BUSINESS MANAGEMENT

American Hotel Academy
Brasov, Romania
04-2021

Skills

  • Exceptional communication
  • Sales closing
  • Customer relationship management
  • Complaint resolution
  • Training experience
  • Problem-solving
  • Call escalation
  • Customer relations
  • Technical support
  • Building rapport

Certification

  • Hotel Manager Diploma

Languages

Romanian
Native language
English
Proficient
C2
Swedish
Elementary
A2
Spanish
Elementary
A2

Timeline

Service Host Bar & Bistro Department

Scandic Malmen
03.2023 - 02.2024

Service Host Breakfast Department

Scandic Malmen
07.2022 - 03.2023

Content Moderator

Majorel
02.2021 - 01.2022

Call Centre Agent

CGS
06.2020 - 02.2021

WELLNESS FRONT DESK RECEPTIONIST

Kronwell
06.2019 - 10.2019

Bachelor of Arts - INTERNATIONAL HOTEL BUSINESS MANAGEMENT

American Hotel Academy

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Andreea Avram