Andreea Avram
Stockholm
Summary
Experienced in customer relationships and problem-solving, with a strong track record at Scandic Malmen and CGS.
Top performer in B2C sales, specializing in security and safety products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Host Bar & Bistro Department
Scandic Malmen
Stockholm, Sweden
03.2023 - 02.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Strengthened problem-solving abilities by handling customer inquiries and resolving issues.
- Improved communication skills, both in person and in high-pressure situations.
Service Host Breakfast Department
Scandic Malmen
Stockholm, Sweden
07.2022 - 03.2023
- Enhance guest experience by providing efficient, friendly service.
- Perform multifunctional roles, including kitchen support.
Content Moderator
Majorel
Brasov, Romania (Remote)
02.2021 - 01.2022
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Contributed to training new team members, honing time management and task prioritization skills.
Call Centre Agent
CGS
Brasov, Romania
06.2020 - 02.2021
- Experience in handling customer inquiries, selling security and safety programs for smart devices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
WELLNESS FRONT DESK RECEPTIONIST
Kronwell
Brasov, Romania
06.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Bachelor of Arts - INTERNATIONAL HOTEL BUSINESS MANAGEMENT
American Hotel Academy
Brasov, Romania04-2021
Skills
- Exceptional communication
- Sales closing
- Customer relationship management
- Complaint resolution
- Training experience
- Problem-solving
- Call escalation
- Customer relations
- Technical support
- Building rapport
Certification
- Hotel Manager Diploma
Languages
Romanian
Native language
English
Proficient
C2
Swedish
Elementary
A2
Spanish
Elementary
A2
Timeline
Service Host Bar & Bistro Department
Scandic Malmen
03.2023 - 02.2024
Service Host Breakfast Department
Scandic Malmen
07.2022 - 03.2023
Content Moderator
Majorel
02.2021 - 01.2022
Call Centre Agent
CGS
06.2020 - 02.2021
WELLNESS FRONT DESK RECEPTIONIST
Kronwell
06.2019 - 10.2019
Bachelor of Arts - INTERNATIONAL HOTEL BUSINESS MANAGEMENT
American Hotel Academy