Andelina Klanac
Malmö
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to drive team productivity and enhance service quality. Demonstrates a proven track record of fostering a collaborative and adaptable workplace environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
King Food AB / Burger King
08.2021 - Current
- Led a high-performing sales team of over 20 employees, surpassing targets and optimizing operations
- Implemented sales strategies, hired and trained new employees to enhance efficiency and product expertise
- Managed daily operations, staffing, and inventory while ensuring high-performing customer service
- Utilized Power BI for data analysis, driving informed decision-making and profitability
- Fostered a positive team environment through conflict resolution and leadership
- Developed efficient monthly staff schedules to optimize workforce allocation
Arbetsledare
Faster Food / Burger King
01.2019 - 08.2021
- Managed customer inquiries and complaints, ensuring swift resolution and satisfaction
- Collaborated with management to enhance processes and service quality
- Trained new employees on company standards and operations
- Led a team of 5+, maintaining high service and quality standards
- Excelled in high-pressure environments, delivering prompt solutions
Medarbetare
Faster Food / Burger King
07.2018 - 01.2019
- Consistently provided outstanding customer service, earning positive feedback from clients
- Maintained a clean and organized work environment, ensuring adherence to company standards
- Promoted teamwork to successfully meet daily objectives and accomplish targets
Medarbetare
Spar Croatia doo
03.2015 - 08.2015
- Stocked shelves according to company protocols for product placement and visual standards
- Provided excellent customer service to ensure satisfaction and loyalty
- Worked with team members to improve store operations and the shopping experience
- Managed daily inventory deliveries, ensuring timely stock replenishment
Distributor
Weber Escal
04.2014 - 11.2014
- Distributed coupons and promotional materials to boost product visibility and service promotion
- Enhanced brand presence through engaging customer interactions, increasing engagement
- Recorded distribution metrics and customer feedback, providing valuable insights to the marketing team
Education
English Writing and Presenting Skills -
Malmö University
01-2018
English Reading and Vocabulary Skills -
Malmö University
01-2018
Basic English Grammar Skills for University -
Malmö University
01-2018
English for Professional Purposes -
Malmö University
01-2018
Secondary School of Applied Art and Design -
Zadar
01-2015
Languages
Croatian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swedish
Upper intermediate (B2)
Volunteer Work
Association for helping people with mental retardation and autism - Zadar, Croatia, 2010 - 2015
Timeline
Assistant Manager
King Food AB / Burger King
08.2021 - Current
Arbetsledare
Faster Food / Burger King
01.2019 - 08.2021
Medarbetare
Faster Food / Burger King
07.2018 - 01.2019
Medarbetare
Spar Croatia doo
03.2015 - 08.2015
Distributor
Weber Escal
04.2014 - 11.2014
English Writing and Presenting Skills -
Malmö University
English Reading and Vocabulary Skills -
Malmö University
Basic English Grammar Skills for University -
Malmö University
English for Professional Purposes -
Malmö University
Secondary School of Applied Art and Design -
Zadar
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