Amna Shehzad Shah
Kista,AB
Summary
An experienced professional with a successful track record of driving forward transformation and customer-centric programs in demanding commercial environments. Significant career history covering multiple geographies, different business areas and multi-cultures. Analytical problem solver who has consistently driven revenue growth and increased market share through strategic market research and implementation of effective Go-To-Market strategies
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Support Manager
Envirotainer
08.2022 - Current
- Implemented new customer interaction strategies that resulted in an enhanced image of Sales Organization as a Trusted Advisor
- Developed and executed RFQ and RFP strategies across multiple geographies, resulting in an increase in sales and improved alignment with client requests
- Identified 200 new drugs through market research, generating 189 new leads, resulting in a boost in sales and expansion of the market share
- Consistently increased market share through regular performance of total landed cost analysis, cost benefit analysis and sustainability comparison with competitors
- Collaborated with cross-functional teams to develop compelling product positioning and messaging, resulting in a 30% increase in customer engagement.
Senior Operations Manager
Stellar Konsulting Limited
10.2020 - 08.2022
- Implemented a successful Go-To-Market strategy that resulted in a 20% increase in sales, driving a significant increase in revenue for the company
- Increased revenue growth and market share by 25% by leading a cross-functional team to develop service messaging for a new market
- Trained cross-functional teams on new processes, leading to a 30% decrease in errors and a 40% increase in overall efficiency
- Streamlined processes and increased efficiency by 25% by establishing KPIs and using performance data to make data-driven decisions for optimization.
Client Associate - Financial Institutions Group
HSBC MIDDLE EAST
06.2016 - 07.2018
- Developed strategy for unobstructed currency clearance, resulting in successful remediation of accounts for UAE
- Completed assigned cases with 100% compliance and 0 errors
- Led cross-functional team to successfully complete NBFI remediation project for Oman as NBFI Champion
- Resolved 98% of on-boarding issues for Financial Institutions Group by developing data-driven solutions, resulting in increased customer retention and satisfaction
- Leveraged data analysis and provided regular status updates to the business in terms of onboarding requests while adhering to all service level agreements and metric requirements.
Client Due Diligence Analyst
Standard Chartered Bank Head Office
06.2014 - 07.2015
- Successful completion of ECDD Migration project, MENA region while bringing down the percentage of errors to 0 while conducting CST checks
- Demonstrated understanding of beneficial ownership and control within the company structure and impact on the risk assessment of the counterparty
- Assisted in the development and implementation of a Market Intelligence strategy designed to identify and track the SCB's financial crime risk profile and help prepare reports for senior management
- Assist in conducting AML Screening/CDD/EDD reviews on prospects and new/existing customers in accordance with the Bank's policies and procedures.
Education
Master of Science - Intl. Logistics And Supply Chain Management
Jönköping Business School
Sweden12.2018
MBA in Banking And Finance -
Lahore School Of Economics
Pakistan12.2010
Skills
- Business Planning
- Data Analysis
- Data Migration
- Policy Development
- Market Opportunity Analysis
- Market Research
- Microsoft Office
- Organizational Skills
- Power BI
- Project Management
- Budgeting
- Organization and Time Management
- Communication Skills
- Project Planning
- Teamwork and Collaboration
Certification
- Power BI Analyst
- Project Management
Hobbies and Interests
- Badminton and Table Tennis Player
- Cooking and Baking (Actively participated in Al Jalila Foundation's yearly fundraising in partnership with Brest Friends to raise money for breast cancer treatment and research)
- Keen Marathon Runner (Annual participation in Standard Chartered Dubai 4Km Marathon aiming to raise funds for various charities in UAE)
Projects
NBFI Remediation project (HSBC) ECDD Migration Project (Standard Chartered Bank) Market Expansion and Penetration Strategy (Stellar Konsulting Limited)
Languages
Urdu
Native language
Swedish
Intermediate
B1
English
Proficient
C2
Timeline
Commercial Support Manager
Envirotainer
08.2022 - Current
Senior Operations Manager
Stellar Konsulting Limited
10.2020 - 08.2022
Client Associate - Financial Institutions Group
HSBC MIDDLE EAST
06.2016 - 07.2018
Client Due Diligence Analyst
Standard Chartered Bank Head Office
06.2014 - 07.2015
Master of Science - Intl. Logistics And Supply Chain Management
Jönköping Business School
MBA in Banking And Finance -
Lahore School Of Economics
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