Amin Omran
Malmö
Summary
Meticulous Tour Guide with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Job Consultant
Just Arrived AB
07.2021 - 11.2022
- Observing and organising electrical scooters around the city of Lund
- Maintaining order in the street so the scooters are not causing any dangerous situations
- Offering help when meeting riders who have problems starting the scooters
- Reporting defects scooters to the operators
Tour Guide
Atlantis Rejser DK
01.2019 - 10.2020
- Welcome guests in the airport
- Welcome speeches in bus to hotel
- Booking for trips or rebooking of flights and hotel rooms
- 24 hour phone service for guest in need of assistance including taking them to doctor or police station
- Making sure that they always feel safe
- Organizing day trips
- Local guide to city and nature excursions
- Handling logistics of bus routes
- Translator for guest and local people
- Arranging departure for guests after the end of vacation
- Bus guide
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Administrative work as preparing visas and papers for guest both for airport entry and for excursions permissions
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 50 people on tours .
Tour Guide
Sea Scope
01.2018 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day to day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information through narratives on various sites throughout Red Sea area, relaying little-known stories to provide interest.
Education
Bachelor of Language And Instant Translation -
College of Language And Instant Translation
Cairo07.2017
Skills
- Customer Engagement
- Creative Solutions
- Communication
- Exceptional customer service skills
- Ability to deal with challenging situation
- Ability in Multitasking
- Teamwork
- General Knowledge of Microsoft Office suite
- Basic data entry skills
- A polite manner , Social skills
- Guest Satisfaction
- Customer Satisfaction
Additional Information
Driver license category B. (have access to own car)
Languages
Arabic
Native language
English
Proficient
C2
Swedish
Elementary
A2
Timeline
Job Consultant
Just Arrived AB
07.2021 - 11.2022
Tour Guide
Atlantis Rejser DK
01.2019 - 10.2020
Tour Guide
Sea Scope
01.2018 - 01.2019
Bachelor of Language And Instant Translation -
College of Language And Instant Translation
Personal Data
Date of birth: 02/06/1995
Marital status : Married
Nationality : Egyptian
Interests
Playing sports (football)
Fixing Computers and electronics.
love to spent time with the Family and be social
Personal Data
Date of birth: 02/06/1995
Marital status : Married
Nationality : Egyptian
Interests
Playing sports (football)
Fixing Computers and electronics.
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