Alyssa Allen
Reslöv 1602
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Be At One Cocktail Bars
04.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Barista
Ramklints Konditori
10.2016 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
High School Diploma -
Katedralskolan
Lund, Sweden06.2017
Skills
- Recruiting and Interviewing
- Customer Relations
- Sales Strategies
- Staff Development
Languages
English
Native language
Swedish
Upper intermediate
B2
Timeline
Assistant Manager
Be At One Cocktail Bars
04.2019 - 10.2023
Barista
Ramklints Konditori
10.2016 - 08.2018
High School Diploma -
Katedralskolan
Similar Profiles
Marco MicheliniMarco Michelini
Bartender at Hotels, Jazz bars, Concert Bars and discoesBartender at Hotels, Jazz bars, Concert Bars and discoes
Nur SyahiraNur Syahira
Service Crew Member at Boost Juice BarsService Crew Member at Boost Juice Bars
Bright SewuBright Sewu
Founder and Executive Director at Freedom Beyond BarsFounder and Executive Director at Freedom Beyond Bars