ALPER ERENLER
Gothenburg,Lodjursstråket 1, Lgh 6409
Summary
Accomplished automotive after-sales professional with over 10 years of diverse experience in managing regional operations, dealer networks, and customer-oriented projects for top brands like Toyota, KIA, and Volkswagen. Proven expertise in driving operational performance, implementing growth strategies, and enhancing customer satisfaction. Seeking to leverage my leadership, project management, and strategic planning skills in a challenging role to continue delivering outstanding results in service business.
Overview
10
10
years of professional experience
Work History
AFTER SALES REGION MANAGER
TOYOTA TÜRKİYE
İSTANBUL
08.2023 - 09.2024
- Develop and closely monitor after-sales operational performances in the assigned area, ensuring necessary actions are taken in line with targets.
- Ensure actions are taken to enhance customer loyalty with dealer managements.
- Prepare annual budgets and business plans in collaboration with dealers.
- Establish periodic dealer visits, providing necessary control, guidance, and information support according to Toyota standards.
- Follow up on and address customer complaints related to dealer after-sales applications.
- Plan and monitor the service and spare part performances of dealers.
- Provide guidance and coordination for the implementation of KAIZEN projects at assigned dealers.
- Led the aftersales and service strategy for electric vehicles, optimizing uptime and customer satisfaction.
- Conducted competitive intelligence research to identify industry trends and market opportunities.
- Developed and implemented strategic plans to support electrification initiatives.
AFTER SALES REGION MANAGER
KIA TÜRKİYE
İSTANBUL
07.2022 - 08.2023
- Driving the implementation of a growth strategy vision for dealers by setting clear and challenging goals.
- Coaching, motivating, and giving support to authorized dealers and services where needed. Providing continuous learning plans according to the growth strategy.
- Defining improvement areas in field operations, starting improvement projects, coordinating with dealers, and following the implementation of project results.
- Track and monitor dealership performance.
- Communicate with dealerships and provide consistent direction of brand standards.
- Ensure assigned locations (districts) are staffed in accordance with company workforce planning standards, which ensure staffing matches demand.
- Coordinate the dealers for the corresponding new dealership concept.
- Strategic Design Thinking and Customer Journey Mapping
SPARE PART & ACCESSORY SALES SUPERVISOR
VOLKSWAGEN TÜRKİYE
İSTANBUL
09.2018 - 06.2022
- Responsible for the daily operational leadership of the logistics team.
- Using and improving DMS – a local tool – is a solution based on dealers' needs.
- Preparing monthly or annual forecast and actualization reports based on KPIs, and finding new business opportunities by analyzing reports.
- Tracking business planning, budgeting, forecasting, and actual business performance processes.
- Following up on the dealers' spare parts bonus status.
MANAGEMENT TRAINEE - SERVICE ENGINEER
VOLKSWAGEN TÜRKİYE
İSTANBUL
03.2015 - 09.2018
- Coordination of the purchasing process for service equipment and special tools.
- Leading the purchasing process.
- In charge of workshop’s productivity, revenue and gross profit.
- Leading the opening of a new facility's sales and service area.
- Overseeing the day-to-day progress of the new facility, communications of all activities, and release initiatives, including managing third-party dependencies.
MANAGEMENT TRAINEE - SERVICE ADVISOR
VOLKSWAGEN TÜRKİYE
İSTANBUL
09.2014 - 03.2015
- Tracking of workshop plans for Volkswagen Passenger Cars.
- Time management for delivery cars to customers.
- Coordination between the front office, workshop, and customer relations.
- Checking the maintenance quality before delivering to customers.
- Understanding customer complaints, and taking effective actions.
- Tracking customer satisfaction scores and taking responsibility for increasing the number.
Education
MBA - Business Administration
BAHÇEŞEHİR UNIVERSITY
İSTANBUL03-2018
Bachelor of Science - Mechanical Engineering
ERCİYES UNIVERSITY
KAYSERİ06-2013
Erasmus Student - Mechanical Engineering
Vilnius Gediminas Technical University
Lithuania02-2012
Skills
- Service operations management
- Sales management
- Data-driven decision making
- Business administration
- Business analysis and reporting
- Work Planning and Prioritization
- MS office
- Project planning
- Business analysis
- Analytical thinking
- Problem-solving
- After Sales & Sales
- Negotiation
- Customer service
- Profit and loss management
Timeline
AFTER SALES REGION MANAGER
TOYOTA TÜRKİYE
08.2023 - 09.2024
AFTER SALES REGION MANAGER
KIA TÜRKİYE
07.2022 - 08.2023
SPARE PART & ACCESSORY SALES SUPERVISOR
VOLKSWAGEN TÜRKİYE
09.2018 - 06.2022
MANAGEMENT TRAINEE - SERVICE ENGINEER
VOLKSWAGEN TÜRKİYE
03.2015 - 09.2018
MANAGEMENT TRAINEE - SERVICE ADVISOR
VOLKSWAGEN TÜRKİYE
09.2014 - 03.2015
MBA - Business Administration
BAHÇEŞEHİR UNIVERSITY
Bachelor of Science - Mechanical Engineering
ERCİYES UNIVERSITY
Erasmus Student - Mechanical Engineering
Vilnius Gediminas Technical University
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