Alice Masango
Västeräs
Summary
Knowledgeable, professional personnel with over 10 years hands-on experience in various industries including hospitality, tourism, education and training. Exceptional experience dedicated to providing quality care for ultimate customer experience. Adept at integrating quality standard in internal processes to ensure customer and regulatory requirements are addressed. Possesses excellent communication, problem-solving and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mentor Volunteer ( Online)
Mancosa Group Mentorship Movement
04.2022 - 04.2023
- Enable students to achieve over 95% of goals and keep members on task. This includes building safe environment for learning with and through others.
- Guiding conversation so that mentees can access their resources to resolve their individual and collective challenges and pursue opportunities.
- Established accountability, coordination,and planning skills to achieve results according to schedule.
- Provided IT support by setting up and maintaining computers and other necessary technology for online sessions.
Restaurant Manager
Vortex Pub And Grill
01.2019 - 04.2020
- Managed over 100 customer seatings per day with smooth table turnover.
- Increased sales by more than 10% each month.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored sales transactions, inventory of supplies, purchased orders to maintain adequate stock levels and updated financial reporting
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within.
Hostess
The Vineyard Hotel
07.2015 - 11.2019
- Greeting and welcoming guests and allocating them to tables according to floor plan arrangement.
- Managed smooth flowing of 150 seatings during service time achieving more than 90% customer satisfaction.
- Utilizing suggestive selling techniques, providing information, taking reservations and payments of guests via face-to-face, phone calls, and email.
- Performed opening and closing handover reports duties taking necessary action to resolve any complaints.
Teacher
Kaguvi Vocational Centre
06.2007 - 12.2014
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Incorporated multiple types of teaching strategies in a class of 30 students, achieved 95% pass rate.
- Conducted evaluations to measure performance and progress of students, guiding areas requiring improvement.
Education
National Diploma -
Chinhoyi University of Technology
ZimbabweSFI Certificate - SFI C
Arena Utbilding Västerås
Västerås, Sweden2024
Certificate - 21st Century Skills Certificate
Honoris Online Academy
Africa08.2021
MBA - Masters in Business Administration (General)
Management College of Southern Africa (Mancosa)
South Africa10.2020
National Diploma - National Diploma in Hotel And Catering Management
Chinhoyi University of Technology
Zimbabwe2002
Skills
- Brand Loyalty
- Analytical Thinking
- Interpersonal and written communication skills
- Flexible and Adaptable
- Collaboration
- Project Management
- Customer Service
- Problem solving leadership skills
- Fast learner and ability to work composed under pressure
- Computer skills
- Business Acumen
- SQL Knowledge
Certification
- Certificate in Teaching English as a Second Language (TESOL) (TEFL)
- Certificate in Front of House Course
- Service Culture and Mind Set Course
- Hygiene for Food Handlers
- Certificate in Complaint Handling
- Certificate in Serve and Sell Course
- Certificate in Accounting, Pitman Accounting Level 1- 4
Languages
Shona
Native language
Swedish
Intermediate
B1
English
Proficient
C2
Hobbies
Trail running
Dancing
Yoga
References
Will kindly provide references upon request.
Timeline
Mentor Volunteer ( Online)
Mancosa Group Mentorship Movement
04.2022 - 04.2023
Restaurant Manager
Vortex Pub And Grill
01.2019 - 04.2020
Hostess
The Vineyard Hotel
07.2015 - 11.2019
Teacher
Kaguvi Vocational Centre
06.2007 - 12.2014
National Diploma -
Chinhoyi University of Technology
SFI Certificate - SFI C
Arena Utbilding Västerås
Certificate - 21st Century Skills Certificate
Honoris Online Academy
MBA - Masters in Business Administration (General)
Management College of Southern Africa (Mancosa)
National Diploma - National Diploma in Hotel And Catering Management
Chinhoyi University of Technology
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