Ali Mahmood
Norrkoping
Summary
Dynamic IT Support Specialist with practical experience from Kolmården where I was awarded for improving helpdesk functions and network services maintenance. Successfully resolved critical network challenges using refined techniques, delivering solutions that prioritized user experience as well as increased system dependability and overall satisfaction. Skilled in Azure cloud services and makes IT decisions that protects the company operations and enhances productivity while ensuring strategic alignment with business continuity.
Overview
2
2
years of professional experience
4
4
Certifications
3
3
Languages
Work History
IT Support
Kolmården
03.2025 - Current
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- In some cases, my role required me to with in place and provide on-site IT support.
- Offer IT recommendation and advice based on the issue they need help with.
- Worked with Active Directory, Microsoft 365, and Telavox systems.
- Troubleshot printer and other office hardware
IT Technician Intern
Giborn
03.2024 - 06.2024
- Developed my technical skills in a dynamic work environment with a focus on meeting customer needs and improving company efficiency.
- Troubleshooted and maintained IT systems and networks, including installation of computers and printers, with a focus on customer satisfaction.
- Worked with Azure and Google Cloud to design and optimize cost-effective and secure IT solutions.
- Handled confidential documents and maintained their proper organization.
Help Desk Technician
ATEA
10.2023 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Delivered effective user support and troubleshooting for technical issues, ensuring continuous operation and minimal disruption to users.
- Responsible for optimizing and managing network infrastructure, including installing security measures such as NAT and VPN, as well as hardware and firmware updates.
- Provided service desk support and fixed user issues in the front line, which led to quick problem resolution and more efficiency for users.
Education
Bachelor of Science -
IT Infrastructure Technician - Cloud & Security
Ljungby, Sweden 04.2001 -
Diplom C++ & Python
Linköping, Sweden06-2022
Skills
IT support experience
IT support services
IT support management
Network troubleshooting
Software configuration
Remote support
Wireless networking
Helpdesk services
Network security
Problem-solving
Python programming
Azure app services
Azure AD connect
Azure cloud expertise
Azure virtual machines
Azure SQL services
Certification
Microsoft active directory certificate
Timeline
Microsoft active directory certificate
06-2025
Az-900
04-2025
IT Support
Kolmården
03.2025 - Current
IT Technician Intern
Giborn
03.2024 - 06.2024
NSE 1-3
01-2024
Fortinet Certified Fundamentals in Cybersecurity
01-2024
Help Desk Technician
ATEA
10.2023 - 01.2024
Bachelor of Science -
IT Infrastructure Technician - Cloud & Security
04.2001 -
Diplom C++ & Python
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