Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ali Mahmood

Norrkoping

Summary

Dynamic IT Support Specialist with practical experience from Kolmården where I was awarded for improving helpdesk functions and network services maintenance. Successfully resolved critical network challenges using refined techniques, delivering solutions that prioritized user experience as well as increased system dependability and overall satisfaction. Skilled in Azure cloud services and makes IT decisions that protects the company operations and enhances productivity while ensuring strategic alignment with business continuity.

Overview

2
2
years of professional experience
4
4
Certifications
3
3
Languages

Work History

IT Support

Kolmården
03.2025 - Current
  • Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
  • In some cases, my role required me to with in place and provide on-site IT support.
  • Offer IT recommendation and advice based on the issue they need help with.
  • Worked with Active Directory, Microsoft 365, and Telavox systems.
  • Troubleshot printer and other office hardware

IT Technician Intern

Giborn
03.2024 - 06.2024
  • Developed my technical skills in a dynamic work environment with a focus on meeting customer needs and improving company efficiency.
  • Troubleshooted and maintained IT systems and networks, including installation of computers and printers, with a focus on customer satisfaction.
  • Worked with Azure and Google Cloud to design and optimize cost-effective and secure IT solutions.
  • Handled confidential documents and maintained their proper organization.

Help Desk Technician

ATEA
10.2023 - 01.2024
  • Configured hardware, devices, and software to set up work stations for employees.
  • Delivered effective user support and troubleshooting for technical issues, ensuring continuous operation and minimal disruption to users.
  • Responsible for optimizing and managing network infrastructure, including installing security measures such as NAT and VPN, as well as hardware and firmware updates.
  • Provided service desk support and fixed user issues in the front line, which led to quick problem resolution and more efficiency for users.

Education

Bachelor of Science -

IT Infrastructure Technician - Cloud & Security
Ljungby, Sweden
04.2001 -

Diplom C++ & Python
Linköping, Sweden
06-2022

Skills

IT support experience

IT support services

IT support management

Network troubleshooting

Software configuration

Remote support

Wireless networking

Helpdesk services

Network security

Problem-solving

Python programming

Azure app services

Azure AD connect

Azure cloud expertise

Azure virtual machines

Azure SQL services

Certification

Microsoft active directory certificate

Timeline

Microsoft active directory certificate

06-2025

Az-900

04-2025

IT Support

Kolmården
03.2025 - Current

IT Technician Intern

Giborn
03.2024 - 06.2024

NSE 1-3

01-2024

Fortinet Certified Fundamentals in Cybersecurity

01-2024

Help Desk Technician

ATEA
10.2023 - 01.2024

Bachelor of Science -

IT Infrastructure Technician - Cloud & Security
04.2001 -

Diplom C++ & Python

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Ali Mahmood