ALEXANDROS DIMITRIKAS
Athens
Summary
Results-oriented General Manager and Food & Beverage Leader with 7+ years driving high-volume hospitality openings and operational enhancements in Sweden, the UAE, and Greece. Promoted to lead a flagship location after consistently meeting targets in guest satisfaction and cost management. Skilled in team leadership, hiring, coaching, and strategic planning, establishing operational foundations that ensure sustained profitability.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
General Manager, Villa Valentina (Pre-Opening)
Urban Italian Group
Stockholm
04.2026 - 08.2026
- Chosen by Urban Italian Group leadership to open Villa Valentina, a new flagship restaurant with double the team size, after consistently exceeding KPIs as General Manager of Florentine Stockholm.
- Spearheaded pre-opening launch of 100-employee restaurant, building and training entire team through end-to-end recruitment.
- Led strategic planning for the opening, including staffing structure, training curriculum, and operational readiness across all departments.
- Overachieved the opening budget, delivering a financially disciplined launch ahead of targets.
- Achieved guest satisfaction and staff cost targets from day one, demonstrating effective onboarding and operational planning.
- Developed and implemented onboarding training programs and standard operating procedures (SOPs), ensuring consistent service quality across new teams.
- Villa Valentina (Pre-Opening)
General Manager
Florentine Stockholm, Urban Italian Group
Stockholm
05.2025 - 03.2026
- Led a team of 50 employees across front- and back-of-house operations, driving performance, culture, and guest experience.
- Achieved 100% of quarterly KPI targets throughout tenure, reinforcing operational consistency and accountability.
- Overachieved staff cost KPI by 10%, guest satisfaction KPI by 25%, and average check KPI by 10%, directly improving restaurant profitability and guest loyalty.
- Drove strategic planning initiatives, aligning operational execution with organizational growth targets to enhance overall performance.
- Owned full hiring lifecycle and provided ongoing coaching to improve service standards, enhance staff retention, and optimize team performance.
- Performance directly led to being entrusted with the group's next flagship opening, Villa Valentina, and doubling the scope of team and project responsibility.
Food and Beverage Manager
Domes Resorts
Mykonos
05.2023 - 11.2023
- Guided and mentored a team of 15+ bar and wait staff, improving service efficiency by 25%.
- Developed a beverage purchasing plan based on data analysis, aligning procurement with budget while reducing inventory costs.
- Revamped wine list to align with industry trends, enhancing restaurant reputation and increasing profitability per glass.
- Own the hiring program end-to-end, successfully recruiting and onboarding 10+ high-performing employees within two months.
- Managed disciplinary processes and opening/closing procedures to ensure operational standards were consistently met.
- Resolved customer complaints through positive, solutions-focused interactions, protecting guest satisfaction and repeat business.
Restaurant Manager
OPA, DEMIND Group
Dubai
10.2022 - 02.2023
- Directed daily operations for high-volume restaurant serving 250–300 covers, optimizing staff scheduling and inventory management during peak hours to enhance service efficiency.
- Developed and implemented revenue-growth and cost-reduction initiatives, resulting in a 30% increase in profitability.
- Conducted regular performance evaluations for team of 40+ staff, implementing targeted improvement plans that elevated productivity by 20% and enhanced team morale.
- Ensured adherence to health and safety regulations through weekly inspections, achieving a consistent 98% compliance rating.
Floor Manager
OPA, DEMIND Group
Dubai
02.2022 - 09.2022
- Supervised supply restocking and organized work areas, reducing waste by 10% and optimizing inventory turnover.
- Executed daily opening and closing processes, ensuring financial controls were maintained effectively.
- Enhanced sales performance through setting aggressive targets and implementing clear goal-attainment strategies for individuals and teams.
Restaurant Supervisor
GAIA, Fundamental Hospitality
Dubai
11.2019 - 04.2020
- Drove daily promotion and sales of GAIA's signature concept — a freshly presented, daily seafood market.
- Presented and prepared seafood dishes tableside for guests, enhancing the premium dining experience.
- Authored GAIA's seafood market encyclopedia, becoming a reference tool for staff and guests alike.
- Delivered in-depth training to team members across food preparation and guest-facing roles, strengthening overall team performance.
Head Waiter
GAIA, Fundamental Hospitality
Dubai
12.2018 - 09.2019
- Coordinated all front-of-house operations, including seating, guest greeting, order-taking, and food and beverage delivery.
- Analyzed guest feedback and adjusted service delivery accordingly, increasing guest satisfaction.
- Implemented a peer feedback loop that identified three key factors behind service delays, streamlining operational flow.
Food and Beverage Supervisor
St. Regis
05.2018 - 10.2018
- Managed a team of 30 staff members in a high-volume, full-service restaurant, ensuring optimal performance and productivity.
- Developed and implemented strategies to improve efficiency, profitability, and guest satisfaction, including menu engineering, pricing strategy, and marketing campaigns.
- Supervised St. Regis dining shifts and coordinated daily service flow.
- Trained associates on luxury guest service standards and dining room etiquette.
- Monitored food presentation, beverage quality, and table setup standards.
Education
Bachelor's Degree - Hospitality Management
Alexandrian Technological Institute
Thessaloniki06-2018
Bachelor's Degree - Hospitality Management
CETA
Barcelona01-2016
Skills
- Launch management
- Strategic planning
- Recruitment and onboarding
- Team leadership and coaching
- Food and beverage management
- Menu development
- Inventory and cost management
- Budget control
- KPI tracking
- Micros POS system
- Upselling strategies
- Profit maximization
- Staff scheduling
- Food safety
- SOP creation
- Guest relations
Personal Information
- Title: General Manager | Food & Beverage Operations
- Date of Birth: 1993-12-21
- Nationality: Greek
Languages
Greek
Native
Native
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Certification
- WSET 2
Timeline
General Manager, Villa Valentina (Pre-Opening)
Urban Italian Group
04.2026 - 08.2026
General Manager
Florentine Stockholm, Urban Italian Group
05.2025 - 03.2026
Food and Beverage Manager
Domes Resorts
05.2023 - 11.2023
Restaurant Manager
OPA, DEMIND Group
10.2022 - 02.2023
Floor Manager
OPA, DEMIND Group
02.2022 - 09.2022
Restaurant Supervisor
GAIA, Fundamental Hospitality
11.2019 - 04.2020
Head Waiter
GAIA, Fundamental Hospitality
12.2018 - 09.2019
Food and Beverage Supervisor
St. Regis
05.2018 - 10.2018
Bachelor's Degree - Hospitality Management
Alexandrian Technological Institute
Bachelor's Degree - Hospitality Management
CETA