ALEXANDER LANDMARK
Stockholm
Summary
Dynamic sales coach with a proven track record at Nespresso, enhancing team performance through targeted training and effective communication strategies. Skilled in sales analytics and conflict resolution, I drive customer engagement and satisfaction, consistently achieving objectives and fostering a motivated workforce.
Overview
15
15
years of professional experience
Work History
Sales Coach och Service Trainer
Nespresso
01.2021 - Current
- Directed sales team coaching, facilitated service training sessions, and targeted specific objectives to maintain elevated customer satisfaction levels in Stockholm area.
- Conducted one-on-one coaching sessions to improve team performance and skills.
- Facilitated workshops on effective communication and customer engagement strategies.
- Analyzed sales data to identify trends and areas for improvement in strategies.
- Collaborated with marketing teams on campaigns that would drive leads into the sales funnel.
Store Manager
Nespresso
01.2020 - 01.2021
- Oversaw daily operations to ensure efficient functioning.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Motivated sales team to achieve set targets while training new staff.
Assistant Store Manager and creative trainer
Urban Decay
01.2019 - 01.2020
- Supported store manager in daily operations to enhance productivity.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Organized team meetings to communicate updates and motivate staff performance.
- Served as visual merchandiser, providing creative training to staff.
Face Designer
Giorgio Armani
01.2018 - 01.2019
- Operated in roles of makeup artist, sales assistant, and creative coach.
- Collaborated with photographers to achieve desired aesthetics for photo shoots.
- Researched industry trends to incorporate new styles into client offerings.
- Built strong relationships with clients to foster repeat business and referrals.
Floor Artist
MAC Cosmetics
01.2016 - 01.2018
- Operated as retail assistant and product specialist.
- Collaborated with clients to provide personalized beauty consultations and product recommendations.
- Trained new staff on makeup application techniques and product knowledge.
- Managed inventory levels and organized product displays in retail environments.
Förskolepedagog
Pysslingen Förskolor
01.2013 - 01.2016
- Coordinated and facilitated engaging activities for children.
- Completed day-to-day duties accurately and efficiently.
Servitör/ Huvudservitör
Barbro's Brygga och Roxy
01.2011 - 01.2013
- Erbjöd utmärkt kundservice och utbildade nya servitörer.
Education
Makeupartist -
Makeupstudio
Karlstad12.2015
High School Education - Musical Theater
Folkuniversitetet
Karlstad12.2012
Leadership Training -
Nestlé
StockholmCoach Training -
Nespresso
StockholmSkills
- Microsoft Word
- Training facilitation
- Sales coaching
- Customer engagement
- Team performance enhancement
- Employee recruitment
- Leadership skills
- Conflict resolution
- Adaptability to change
- Motivation techniques
- Sales analytics
- Coaching techniques
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Photoshop
Affiliations
- Being creative in any way.
- Family, and my pets are a big part of my life.
Languages
Swedish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales Coach och Service Trainer
Nespresso
01.2021 - Current
Store Manager
Nespresso
01.2020 - 01.2021
Assistant Store Manager and creative trainer
Urban Decay
01.2019 - 01.2020
Face Designer
Giorgio Armani
01.2018 - 01.2019
Floor Artist
MAC Cosmetics
01.2016 - 01.2018
Förskolepedagog
Pysslingen Förskolor
01.2013 - 01.2016
Servitör/ Huvudservitör
Barbro's Brygga och Roxy
01.2011 - 01.2013
Makeupartist -
Makeupstudio
High School Education - Musical Theater
Folkuniversitetet
Leadership Training -
Nestlé
Coach Training -
Nespresso
Similar Profiles
VICTOR M PUENTEVICTOR M PUENTE
Stock Specialist at NespressoStock Specialist at Nespresso
MIRACLE BROWNMIRACLE BROWN
Sales Associate at NespressoSales Associate at Nespresso
LINDA AISSATLINDA AISSAT
Sustainability Project Manager – Apprentice at NespressoSustainability Project Manager – Apprentice at Nespresso
PEI XI LIMPEI XI LIM
Coffee specialist at NespressoCoffee specialist at Nespresso
Tina TajikTina Tajik
Solution Engineer-Operations Lead (Eu Data Act) at Volvo Construction EquipmentSolution Engineer-Operations Lead (Eu Data Act) at Volvo Construction Equipment