Alemm Joyce Lindblom
Orebro ,Sweden
Summary
Efficiently manage administrative needs for busy office with strong organizational, file management and customer service skills. Write professional correspondence, file documentation and coordinate outside paperwork to meet all needs. Excellent clerical, financial, and operational knowledge useful in settings.
Overview
11
11
years of professional experience
Work History
Staff Assistant
Veronica handerson
Orebro , Sweden
01.2022 - 11.2023
- Organized and maintained office supplies inventory.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Greeted clients, answered phones and provided customer service assistance.
- Processed incoming mail and distributed accordingly.
- Inputted data into an Access database program.
- Managed calendar of events to ensure deadlines were met.
- Responded promptly to emails sent by various departments within the organization.
- Generated purchase orders for approved items requested by staff members.
- Updated website content regularly with new information or changes in policies or procedures.
- Opened, sorted, and distributed incoming mail and processed outgoing mail.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
Customer Service Officer
Mitchell mae mendoza
Manila , Philippines
07.2016 - 10.2017
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Created reports summarizing customer feedback data for management review.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Developed strategies to improve customer service processes and procedures.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Processed payments from customers using point of sale systems.
Medical Secretary
Ligaya Talacay
Sta Mesa , Manila Philippines
11.2012 - 01.2014
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Transcribed doctor's orders into the electronic health record system.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Managed daily calendars for multiple providers, setting up appointments as needed.
Education
Bachelor of Science - Computer And Information Systems
St Paul University
Quezon City 06-2013
Skills
- Scheduling and planning
- Presentation creation
- Scheduling
- Microsoft office expertise
- File organization
- Document management
Languages
English
Advanced
C1
Swedish
Beginner
A1
Tagalog
Proficient
C2
Timeline
Staff Assistant
Veronica handerson
01.2022 - 11.2023
Customer Service Officer
Mitchell mae mendoza
07.2016 - 10.2017
Medical Secretary
Ligaya Talacay
11.2012 - 01.2014
Bachelor of Science - Computer And Information Systems
St Paul University