Alec Ahlgren
Malmö,M
Summary
- Highly experienced customer service professional with 10 years of progressive responsibility. Demonstrated expertise in delivering exceptional service and resolving customer issues. Skilled in building strong relationships and providing personalized solutions to meet customer needs.
- Detail-oriented professional with a strong attention to detail and a proven track record of delivering high-quality work. Skilled in managing and organizing complex projects, ensuring accuracy and efficiency. Proficient in utilizing various tools and technologies to streamline processes and improve productivity.
- Sales professional consistently exceeding targets and delivering exceptional results. Proven track record of driving revenue growth through strategic sales techniques and relationship building. Skilled in identifying client needs, negotiating agreements, and closing high-value deals. Proficient in utilizing CRM software to manage leads and optimize sales processes.
Overview
11
11
years of professional experience
Work History
Consultant and Owner
Herr Ahlgren AB
Malmö
06.2020 - Current
- Emphasized leadership development, sales growth, and recruitment strategies
- Consulted companies on growth strategies
- Organized meetings between stakeholders to discuss project details and timelines.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet client needs.
Kitchen consultant
Kvik A/S
Malmö
12.2018 - 12.2021
- Company Overview: Selling kitchens to B2B and B2C
- Operated from both the store and field locations
- Coordinated with vendors to ensure timely delivery of all materials needed for a project.
- Meeting financial objectives through strategic budgeting
- Tracked progress regularly
- Delivered exceptional customer service
- Drove revenue by selling kitchens to business and consumer segments
- Developed and implemented kitchen designs, taking into account customer preferences and available space.
- Provided professional advice on kitchen layout, fixtures, finishes and appliances to meet customers' needs.
- Conducted in-home consultations with customers to discuss their kitchen design requirements.
- Created 3D models of proposed designs for clients to visualize the final product.
Bartender, Cocktail Waiter
Care/Of
Malmö
02.2017 - 01.2020
- Provided quality service in upscale environment
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
Front desk agent
Renaissance by Marriott Malmö Hotel
Malmö
04.2014 - 12.2018
- Kept record of all our regulars and other guest for future reference
- Answering and forwarding phone calls, mail
- Business administration
- Daily duties as check ins and outs, administrative work and keeping Marriott standards
- Working as the front figure at one of Sweden's top properties
Education
Operating Leadership - specilazation revenue management
Akademi Båstad
01.2017
High School Diploma - Hotel and Tourism
Upper secondary school Vipan
01.2014
Skills
- Work order prioritization
- Project Management
- Continuous Improvement
- Client Requirements Assessment
- Customer Service
- Sales experience
Accomplishments
- Sales person of the year, 2020, KVIK AS, 10mkr
- Overall costumer satisfaction of 87% during my years at Kvik
- Best Hotelier in Sweden, 2013
Languages
- English, Native
- Swedish, Native
- Spanish, Intermediate
Passions
- Nature and animals
- Creating
- Cooking
References
References available upon request.
Timeline
Consultant and Owner
Herr Ahlgren AB
06.2020 - Current
Kitchen consultant
Kvik A/S
12.2018 - 12.2021
Bartender, Cocktail Waiter
Care/Of
02.2017 - 01.2020
Front desk agent
Renaissance by Marriott Malmö Hotel
04.2014 - 12.2018
Operating Leadership - specilazation revenue management
Akademi Båstad
High School Diploma - Hotel and Tourism
Upper secondary school Vipan
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