Albin Wåhlin Göthberg
-,-
Summary
Highly skilled professional with expertise in Microsoft Office programmes, invoicing, and customer experience. Demonstrates strong problem-solving abilities and a structured, thorough approach to tasks. Fluent in both Swedish and English, with excellent written and spoken communication skills. Known for initiative and good cooperation skills, aiming to leverage these strengths in a dynamic work environment.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Booking Manager for Boat Trips
Royal Shipping AB
Gävle, Gävleborg County
2023.03 - Current
- Established relationships with key clients, securing repeat business.
- Conducted regular staff training sessions, improving team performance in handling reservations.
- Handled special requests from guests whilst maintaining high-quality service standards.
- Enhanced brand awareness by devising creative promotional activities.
Administrator in Rental Real Estate
Plan 11 AB
Gävle, Gävleborg County
2020.08 - Current
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Responsible for rental notices, contact with tenants and creating rental contracts.
Customer Service Representative
Gästrike Återvinnare (municipal recycling service)
Gävle, Gävleborg County
2024.03 - 2024.05
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Filing Assistant
Kronofogden (the Swedish Enforcement Authority)
Gävle, Gävleborg County
2022.09 - 2022.12
- Improved office efficiency by organising and maintaining file systems.
- Assisted in the reduction of misplaced documents by consistently updating file records.
- Prioritised daily tasks effectively managing workload pressures.
Gym Instructor
Actic Sweden AB
Gävle, Gävleborg County
2021.05 - 2022.08
- Enhanced gym safety with regular equipment checks and maintenance.
- Instructed members on correct exercise techniques, reducing risk of injury.
- Developed new gym protocols for enhanced customer satisfaction.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
Education
A-Levels - Business Program with a focus on Law
Thorén Business School
Gävle, Gävleborg County 2019.08 - 2022.06
GCSEs -
International English School
Gävle, Gävleborg County 2015.08 - 2019.06
Skills
- Structured and thorough
- Initiative, good cooperation skills
- Swedish & English, spoken & written
- Microsoft Office programmes
- Invoicing
- Customer experience
- Problem-solving
Languages
Swedish
Native
English
Fluent
References
References available upon request.
Timeline
Customer Service Representative
Gästrike Återvinnare (municipal recycling service)
2024.03 - 2024.05
Booking Manager for Boat Trips
Royal Shipping AB
2023.03 - Current
Filing Assistant
Kronofogden (the Swedish Enforcement Authority)
2022.09 - 2022.12
Gym Instructor
Actic Sweden AB
2021.05 - 2022.08
Administrator in Rental Real Estate
Plan 11 AB
2020.08 - Current
A-Levels - Business Program with a focus on Law
Thorén Business School
2019.08 - 2022.06
GCSEs -
International English School
2015.08 - 2019.06