ALAN AGONGO
Kumasi,Ashanti Region, Ghana
Summary
A well-presented, industrious and highly valuable individual. I'm a logical thinker who is able to analyze and investigate problems and implement fixes. I'm also flexible, resourceful and willing to take full ownership of user problems until they are fully resolved. I'm highly productive and results oriented. I produce desired results when trained. I am always willing to adapt and excited to learn new things to meet project goals.
Overview
1
1
year of professional experience
Work History
IT Service Technician
Kwame Nkrumah University of Science and Technology
Kumasi
10.2021 - 10.2022
- Provided firstlevel technical support to customers
- Conveyed technical solutions in a cleared and concised manner to Students
- Installed and configured computer hardware systems and IT software
- Installed, configured and troubleshooting printer printers onsite and remotely
- Diagnosed problems and determined solutions for various customer issues via phone, e-mail & face to face contact.
- Quickly responded to customer's enquiries & concerns.
- Taking ownership of problems and tracking them to successful conclusion.
- Raisied & maintained incident tickets and problem records.
- Continuously reviewing performance against Service Level Agreements
- Produced documentation and reports to a high standard
- Tested and evaluated new technologies
- Training of new users
- Setting up new users accounts and profiles and dealing with security issues.
- Monitored IT network to ensure availability to all users.
Education
Bsc - Telecommunication Engineering
Kwame Nkrumah University Of Science And Technology (KNUST)
Kumasi09-2016
West African Senior School Certificate Examination (WASSCE) - General Science
Zamse Senior Senior High School
Bolgatanga, Upper East Region, Ghana06-2015
Basic Education Certificate Examination -
ST John's Junior High School
Bolgatanga, Upper East Region Ghana06-2012
Skills
- Equipment Troubleshooting
- Technical Support
- Time tracking
- Hospitality and accommodation
- Troubleshooting and diagnosis
- Troubleshooting and analysis
- Hand tool expertise
- Software configuration
- Customer Relationship Management
- Work with Minimal Supervision
- Troubleshooting skills
- Testing and evaluation
- Analytical Thinking
- Problem and Issue Resolution
Reference
Dr Agyekum
Position: Lecturer
Institution: Kwame Nkrumah University of Science and Technology (KNUST)
Email: kwame.agyekum@ymail.com
Tel: (+233) 0204001004
Dr Affum
Position: Lecturer
Institution: Nkrumah University of Science and Technology (KNUST)
Email: eaffume@gmail.com
Tel: (+233) 0547926139
Timeline
IT Service Technician
Kwame Nkrumah University of Science and Technology
10.2021 - 10.2022
Bsc - Telecommunication Engineering
Kwame Nkrumah University Of Science And Technology (KNUST)
West African Senior School Certificate Examination (WASSCE) - General Science
Zamse Senior Senior High School
Basic Education Certificate Examination -
ST John's Junior High School
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