Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Akshat Jain

Akshat Jain

Inverness,Scotland

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

8
8
years of professional experience

Work History

Operation Manager (catering)

Compass Hospitality
Inverness
04.2022 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Implemented process improvements, resulting an increase in operational efficiency.
  • Recruited and hired qualified candidates to fill open positions.

Food And Beverage Associate

ANdAZ
07.2021 - 08.2021
  • Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
  • Demonstrated menu knowledge by enthusiastically making recommendations.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Collected and processed payments via cash and credit card.
  • Built excellent relationships with guests to achieve repeat business.
  • Took food and drinks to bar and table customers.
  • Complied with local and state liquor and food handling laws and regulations.
  • Poured drinks using standard pour according to specifications.
  • Used POS system to ring up customers and open and close tabs.
  • Replenished bar glasses, garnishes and condiments.

Food and Beverage Supervisor

InterContinental Hotels Group (IHG)
New Delhi
06.2019 - 01.2021
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Set tables for upcoming meals by following food service guidelines.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Assembled and served meals according to specific guest requirements.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earing at account office.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Managed inventory and restocked food and beverage supplies as needed.
  • Trained new staff on restaurant protocols, customer service, and safety procedures.
  • Participated in regular staff meetings to discuss operational improvements and customer service strategies.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Assisted in menu planning and pricing based on customer feedback and sales trends.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Food And Beverage Intern

Grand Hyatt Mumbai
Mumbai
06.2018 - 04.2019
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Performed variety of duties related to food service.
  • Received food orders from individuals and explained offerings.
  • Set up, restocked and cleaned dining areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Intern

Taj Hotels Palaces Resorts Safaris
Aurangabad, Maharashtra
08.2016 - 01.2017

Education

MBA - Operations Management

NMIMS Deemed-to-be-University
Mumbai
01-2024

B.A. - Hotel Management

Institute of Hotel Management, Aurangabad
Aurangabad
01-2019

B.A. - Hotel Management

University of Huddersfield
Huddersfield, England
01-2019

Skills

  • Teamwork and Collaboration
  • Training & Development
  • Team building
  • Flexible and Adaptable
  • Restaurant operations management
  • Operations Management
  • Customer Engagement
  • Promotions planning
  • Staff Scheduling
  • Labor and food cost control
  • Wine Knowledge
  • Team Management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Operation Manager (catering)

Compass Hospitality
04.2022 - Current

Food And Beverage Associate

ANdAZ
07.2021 - 08.2021

Food and Beverage Supervisor

InterContinental Hotels Group (IHG)
06.2019 - 01.2021

Food And Beverage Intern

Grand Hyatt Mumbai
06.2018 - 04.2019

Intern

Taj Hotels Palaces Resorts Safaris
08.2016 - 01.2017

MBA - Operations Management

NMIMS Deemed-to-be-University

B.A. - Hotel Management

Institute of Hotel Management, Aurangabad

B.A. - Hotel Management

University of Huddersfield

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Akshat Jain