Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
AssistantManager

Ahed Alhammoud

Store Manager
Stockholm

Summary

Dynamic Shop Manager at Kicks with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in merchandise planning and employee motivation, I successfully implemented targeted marketing initiatives and improved staff morale, resulting in lower turnover rates. Committed to maintaining a safe and engaging shopping environment.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

20
20
years of professional experience
3
3
Certification
1
1
year of post-secondary education

Work History

Shop Manager

Kicks
01.2020 - 03.2025
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Developed new promotional campaigns to attract new customers.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.

Education

BBA - Business Management

International School of Choueifat
Homs
01-2000

Makeup Artist

IMC School
Stockholm
03.2023 - 09.2023

Customer Service

Kunskapscompaniet
Eskilstuna
01.2023 - 03.2023

Skills

  • Customer service
  • Health and safety
  • Store operations
  • Store layout
  • Customer engagement
  • Merchandise planning
  • Employee motivation
  • Visual merchandising

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Certification

I have a makeup artist diploma from the IMC makeup school in Stockholm.

I have a diploma in customer service.

2022- 2025 Stor Manager at Kicks in Stockholm.

2020- 2022 Makeup artist and representative in Stockholm.

2013- 2018 Perfume and makeup store manager in Jordan.

2010- 2013 Perfume and makeup stor manager in Syria.

2008- 2010 Sephora stor manager in Saudi Arabia.

2007- 2008 Assistant Stor manager at Sephora in Saudi Arabia.

2005-2007 Makeup artist at Yves Saint Laurent in Saudi Arabia.

2004- 2005 Perfume seller at Tamer Company in Saudi Arabia.

Languages

English
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Swedish
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Makeup Artist

IMC School
03.2023 - 09.2023

Customer Service

Kunskapscompaniet
01.2023 - 03.2023

Shop Manager

Kicks
01.2020 - 03.2025

BBA - Business Management

International School of Choueifat
Ahed AlhammoudStore Manager