Adriano Zanaj
Receptionist
Ringstedsgatan 4,Kista
Summary
Versatile and results-driven professional with extensive experience in hospitality and logistics. Excelled in enhancing guest relations and operational efficiency through expert revenue monitoring and exceptional time management. Demonstrated strong problem-solving abilities and guest service skills, contributing to significant improvements in customer satisfaction and operational workflow.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Night Auditor
Travelman Ab
09.2022 - Current
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Warehouse Worker
Budbee
10.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Delivery Courier
Budbee
11.2021 - 07.2022
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
Restaurant Waiter
Artipelag
06.2019 - 05.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Night Auditor
Regina Mare
07.2018 - 11.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Hotel Maintainer
Andronis Honeymoon
06.2017 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Night Auditor
Agali Houses A.E
04.2017 - 06.2017
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Hotel Maintainer
Andronis Honeymoon
07.2016 - 11.2016
- Kept up-to-date with industry advancements through ongoing education and training opportunities, applying new knowledge to enhance job performance.
- Maintained clean working environments that met or exceeded federal guidelines while performing tasks like fueling, oil changes, tire rotations, or other routine services.
- Streamlined maintenance processes by implementing time-saving strategies that increased productivity without compromising quality.
- Increased team collaboration through effective communication with pilots, engineers, and ground crew members regarding aircraft status and repair needs.
Receptionist
Caldera Studios
06.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Education
English Language - C1&C2
ESB & University of Michigan
AthensTourism And Business -
Vocational High School of Santorini
SantoriniHotel Management -
LE MONDE INSTITUTE OF HOTEL AND TOURISM STUDIES
Athens, GreeceSkills
Front desk operations
Expenses tracking
Reception management
Revenue monitoring
Guest services
Item promotion
Guest seating arrangements
Guest relations management
Item tracking
Excellent driving skills
Local routes
GPS and route planning
Time management
Returns pickup
Package pickup and delivery
Timeline
Night Auditor
Travelman Ab
09.2022 - Current
Delivery Courier
Budbee
11.2021 - 07.2022
Warehouse Worker
Budbee
10.2021 - 08.2022
Restaurant Waiter
Artipelag
06.2019 - 05.2020
• Night Auditor
Regina Mare
07.2018 - 11.2018
Hotel Maintainer
Andronis Honeymoon
06.2017 - 10.2017
Night Auditor
Agali Houses A.E
04.2017 - 06.2017
Hotel Maintainer
Andronis Honeymoon
07.2016 - 11.2016
Receptionist
Caldera Studios
06.2015 - 10.2015
English Language - C1&C2
ESB & University of Michigan
Tourism And Business -
Vocational High School of Santorini
Hotel Management -
LE MONDE INSTITUTE OF HOTEL AND TOURISM STUDIES