Adriano Zanaj
Receptionist
Ringstedsgatan 4,Kista
Summary
Versatile and results-driven professional with extensive experience in hospitality and logistics. Excelled in enhancing guest relations and operational efficiency through expert revenue monitoring and exceptional time management. Demonstrated strong problem-solving abilities and guest service skills, contributing to significant improvements in customer satisfaction and operational workflow.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Night Auditor
Travelman Ab
09.2022 - Current
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Warehouse Worker
Budbee
10.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Delivery Courier
Budbee
11.2021 - 07.2022
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
Restaurant Waiter
Artipelag
06.2019 - 05.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Night Auditor
Regina Mare
07.2018 - 11.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Hotel Maintainer
Andronis Honeymoon
06.2017 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Night Auditor
Agali Houses A.E
04.2017 - 06.2017
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Hotel Maintainer
Andronis Honeymoon
07.2016 - 11.2016
- Kept up-to-date with industry advancements through ongoing education and training opportunities, applying new knowledge to enhance job performance.
- Maintained clean working environments that met or exceeded federal guidelines while performing tasks like fueling, oil changes, tire rotations, or other routine services.
- Streamlined maintenance processes by implementing time-saving strategies that increased productivity without compromising quality.
- Increased team collaboration through effective communication with pilots, engineers, and ground crew members regarding aircraft status and repair needs.
Receptionist
Caldera Studios
06.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Education
English Language - C1&C2
ESB & University of Michigan
AthensTourism And Business -
Vocational High School of Santorini
SantoriniHotel Management -
LE MONDE INSTITUTE OF HOTEL AND TOURISM STUDIES
Athens, GreeceSkills
Front desk operations
Timeline
Night Auditor
Travelman Ab
09.2022 - Current
Delivery Courier
Budbee
11.2021 - 07.2022
Warehouse Worker
Budbee
10.2021 - 08.2022
Restaurant Waiter
Artipelag
06.2019 - 05.2020
• Night Auditor
Regina Mare
07.2018 - 11.2018
Hotel Maintainer
Andronis Honeymoon
06.2017 - 10.2017
Night Auditor
Agali Houses A.E
04.2017 - 06.2017
Hotel Maintainer
Andronis Honeymoon
07.2016 - 11.2016
Receptionist
Caldera Studios
06.2015 - 10.2015
English Language - C1&C2
ESB & University of Michigan
Tourism And Business -
Vocational High School of Santorini
Hotel Management -
LE MONDE INSTITUTE OF HOTEL AND TOURISM STUDIES
Similar Profiles
Joakim WiddasJoakim Widdas
AP/AR Accountant at Max Matthiessen AB (Agigo AB)AP/AR Accountant at Max Matthiessen AB (Agigo AB)
Surendra VelagaSurendra Velaga
Senior Consultant/Project Lead at Einride AB (Consultant From InContext AB)Senior Consultant/Project Lead at Einride AB (Consultant From InContext AB)
Dope HisonDope Hison
Warehouse Worker at Arla AB & Foodora ABWarehouse Worker at Arla AB & Foodora AB