Experienced professional (over 18 years) with a strong background in technology-related roles within IP Networks, Information Security, Network Security, Infrastructure Installation and Project Management.
Capable of directing projects with revenues around $10 million and collaborating effectively with multicultural teams (over 20 people).
Customer-focused individual with strong interpersonal skills for delivering exceptional service, improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Network Project Manager
Logicalis
11.2021 - 02.2024
Manage 10 or more simultaneous network infrastructure delivery projects for telecom companies in USA, Mexico, Puerto Rico, and other clients in the logistics, banking, and health sectors, with budgets between $1 million and $10 million.
Coordinate with cross-functional teams of 15 or more people to ensure successful completion.
Managed multiple vendor relationships (5+) and negotiated contracts regarding hardware and software purchases.
Monitored and documented the progress of network projects, and identified any potential risks or issues to reduce the impact by 10%.
Network Security Project Leader
AT&T
10.2017 - 11.2021
Implemented network infrastructure security in 5+ data centers across Mexico with budgets between $5 and $10 million.
Analyzed and configured 500+ policies for 6+ business areas, based on their needs, feedback, and network architecture design.
Implemented SIEM and IAM platforms, and coordinated with 5+ cross-functional teams for the implementation in the data center and application configuration.
Monitored and analyzed over 20 million logs of the network elements to create 15+ KPIs that monitor security performance and identify cybersecurity threats.
Cooperated with the CSIRT team to analyze cybersecurity information, and provided best practices to 6+ departments about business processes through a monthly presentation.
IT Project Manager
AT&T
09.2016 - 10.2017
Managed 5+ large-scale simultanoeus customer service projects for the Sales, Post-sales, Billing, Logistics and Payments departments with budgets between $500k and $5 million.
Provided technical guidance and support on software lifecycle processes for 5+ different teams across the USA, Mexico, India and Israel using Agile practices.
Documented all processes and monitored weekly progress by tracking activities and resolving issues that arose. Present a monthly general progress report to stakeholders.
F5 Project Manager
Eyenet
02.2015 - 06.2016
Implemented 5+ ADC and Web Application Firewall projects with a specialized team of 6+ engineers, with budgets aroung $300k.
Participated every three months in professional development opportunities to stay current with industry trends and technologies.
IT Consultant
MBR U-VC Lights Products
05.2014 - 09.2014
Provided consultation on how to improve the logistic processes and e-commerce site design in order to maximize productivity by 5% every month.
Resolved technical and administrative problems (three at most) every day reported by customers via emails or phone calls quickly and accurately.
Network Infrastructure Manager
Telefónica
08.2011 - 06.2013
Regionally managed more than 25 satellite IT locations that include a $5 million budget for networking equipment upgrades, maintaining a secure, operational corporate infrastructure.
Coordinated high-availability network infrastructure implementation in 3 data centers across Latin America.
Network Project Specialist in Contact Center
Telefónica
02.2008 - 08.2011
Coordinated the IP telephony infrastructure upgrade in 4 Contact Centers across Latinamerica, and provide technical support during all phases of the project.
Collaborated with internal departments to ensure resources were allocated efficiently, and presented weekly reviews to managers and stakeholders.
Business Intelligence Analyst
Telefónica
10.2004 - 02.2008
Analyzed mobile traffic flow (more than 10 million CDRs), and generated daily and monthly reports to address short- or long-term business questions, to guarantee stability in billing systems.
Implemented an automated monitoring tool in Linux and SQL to ensure the accuracy of CDR analysis results and KPIs.
Education
Master's degree - IT and Strategic Innovation
Kingston University London
10.2014
Engineering - Inf. Technology and Telecommunications
Anahuac University Mexico
07.2004
Skills
PMP certified
Waterfall and Agile Project Management (Jira)
IP Network Infrastructure (Cisco Nexus, ASR, NCS, Meraki, F5 BIG-IP)
Network Security (Cisco Firepower, ISE, Fortigate, Splunk, AlgoSec, CyberArk)
Information Security and Cybersecurity
Vendor negotiation
Budget planning
Conflict resolution
Flexible and adaptable
Leadership
Structured
Organized
Fluent in English and Spanish
Beginner in Swedish (ongoing learning to become proficient)
Receive monetary reward to contribute the vendors savings of 5% for the migration of all network components in 3 Data Centers for a client in Puerto Rico. 2022
Receive the company's award for completing on time and budget the migration of traditional telephony to IP telephony in 4 Contact Centers across Latinamerica. 2010
Timeline
Network Project Manager
Logicalis
11.2021 - 02.2024
Network Security Project Leader
AT&T
10.2017 - 11.2021
IT Project Manager
AT&T
09.2016 - 10.2017
F5 Project Manager
Eyenet
02.2015 - 06.2016
IT Consultant
MBR U-VC Lights Products
05.2014 - 09.2014
Network Infrastructure Manager
Telefónica
08.2011 - 06.2013
Network Project Specialist in Contact Center
Telefónica
02.2008 - 08.2011
Business Intelligence Analyst
Telefónica
10.2004 - 02.2008
Master's degree - IT and Strategic Innovation
Kingston University London
Engineering - Inf. Technology and Telecommunications
Anahuac University Mexico
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