Certified Product Owner in varied set of middleware, cloud, communication, connectivity and cyber security platforms with a demonstrated history in agile way of working within manufacturing & finance domains.
Experienced in portfolio management, analyzing customer requirements/needs, translating requirements in technical terms to the development teams & architects, prioritizing development backlog for the development teams and communicating the product roadmap to customers & technical teams.
Product Ownership within Cyber Security domain for products such as Cisco IronPort for Email Security & Cisco ISE for Network Security with a clear mission to elevate bank's security posture.
Alongside responsibilities in network & email security domains, bank's physical security has been improved by creating transparency around the established architecture and optimization of workflows.
Swedbank had a vision to create omni channel communication platform for its customers across markets in Sweden & Baltic countries. The transformation was to setup Genesys Cloud as main communication platform for Swedbank agents to interact with Swedbank customers.
While the transformation in the bank was primarily to roll out Genesys Cloud, due to the bank's risk appetite there was an additional requirement to record the conversations simultaneously in real time within Swedbank on premise.
While the actual phone call took place outside the Swedbank in Genesys Cloud, the parallel real time recordings were captured within the bank's internal network with the help of Nice Engage recording platform & associated voice recording connector.