ABDOULIE BAH
Södertälje
Summary
Dynamic professional with a proven track record in hospitality and logistics, Excelled in enhancing customer satisfaction through exceptional service and expertise in wine and liquor. Skilled in communication and staff management, adept at solving complex problems and improving operational efficiency. Demonstrated ability to train staff and manage inventory, ensuring compliance with cleanliness standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated receptionist with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
6
6
years of professional experience
Work History
Senior Bartender and Waiter
Pepe Nero And Pasta
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
Delivery Driver
Budbee And Instabee
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Hotel Receptionist
East Project Sro
07.2020 - 10.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
Restaurace
Kafka Hummus Kafé
04.2019 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Warehouse Worker
Centro Commerciale Ingresso
02.2018 - 03.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
MDI
Banjul09.2016
Skills
communication skills
Interpersonal abilities
driving skills
Microsoft
Cleanliness standards
Payment Processing
Cash Register Operation
Handling Difficult Customers
Hospitality service expertise
Wine and liquor knowledge
New Hire Training
Staff Management
Complex Problem-Solving
Basic accounting
Ordering bar supplies
Issue Resolution
Languages
English
Native language
Italian
Advanced
C1
French
Upper intermediate
B2
Czech
Intermediate
B1
Swedish
Upper intermediate
B2
Spanish
Intermediate
B1
Timeline
Delivery Driver
Budbee And Instabee
01.2024 - Current
Hotel Receptionist
East Project Sro
07.2020 - 10.2023
Restaurace
Kafka Hummus Kafé
04.2019 - 01.2020
Warehouse Worker
Centro Commerciale Ingresso
02.2018 - 03.2019
Senior Bartender and Waiter
Pepe Nero And Pasta
High School Diploma -
MDI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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