Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mekhana Jayakumar

Milton Keynes

Summary

A highly motivated individual with an M.Sc. in Marketing and Brand Management from Nottingham Trent University. Adept in brand management, marketing strategy, digital advertising, content creation, social media management, product marketing, and SEO optimization. Demonstrated success in executing data-driven campaigns, influencer collaborations, and cross-promotional strategies across diverse industries. Proficient in using tools like Meta Ads, Google Analytics, SEMrush, and Mailchimp to optimize performance and drive engagement. Successfully developed marketing initiatives for brands like Steak & Lounge and MAF, including A/B ad testing, rebranding proposals, competitive research, and content strategy to enhance customer acquisition, visibility, and ROI. A proven problem solver with a deep understanding of consumer behavior and market trends, showcased through strategic insights in a thesis project for Druid Gaming.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Marketing Executive

Steak & Lounge & MAF Bedrooms & Kitchens LTD
07.2024 - Current
  • Campaign Budgeting & Reporting: Managed advertising budgets with detailed ROAS analysis, optimizing spend allocation and reporting a15% increase in ad effectiveness through strategic adjustments
  • Advertising Management: Developed and executed A/B testing strategies via Meta Ads Manager, leading to a20% boost in conversion rates by identifying high-performing campaigns
  • Influencer Marketing: Initiated collaborations with home influencers, exchanging complimentary furniture for promotional reels, increasing brand visibility by25%
  • Email & Newsletter Marketing: Created weekly Mailchimp campaigns for promotions, offers, and surveys, resulting in a30% increase in customer engagement
  • Integrated subscription links with website content, achieving a20% growth in subscriber base
  • Content Marketing & SEO: Enhanced organic traffic by30% through optimized blogs, FAQs, and directory listings
  • Improved search engine visibility by25% using on-page and off-page SEO techniques combined with competitive analysis through SEMrush
  • Google My Business Optimization: Increased customer interactions by20% through frequent updates and keyword-rich descriptions
  • Achieved a15% improvement in local search rankings by optimizing directory listings and customer engagement
  • Event & Offer Coordination: Conceptualized cross-promotional strategies leading to a10% rise in referral conversions and a15% boost in customer reviews
  • Rebranding & Strategy Development: Proposed a comprehensive rebranding for Steak & Lounge, which included competitive analysis and brand positioning strategies, enhancing brand clarity and market presence
  • Website Collaboration: Partnered with developers to enhance website functionality and content updates, improving user experience and increasing time on site by20%

Customer Service Advisor

Boots
11.2023 - 01.2024
  • Proficiency in Communication: Showed a remarkable ability to communicate both in writing and vocally
  • Successfully engaged clients in conversation to learn about their problems and offer suitable solutions
  • Relationship Management with Customers: Cultivated and preserved a good rapport with clients
  • Contacted clients again to make sure they were satisfied and to handle any lingering issues
  • Professionally responded to consumer complaints, suggestions, and questions
  • Time management and multitasking: Oversaw a large number of client inquiries while providing top-notch support
  • Properly prioritized and arranged work to satisfy client demands and corporate objectives.100% quality feedback was received from mentors
  • Group Cooperation: Performed together with teams of experts to resolve challenging client problems
  • Took part in training sessions and team meetings to improve customer service and product expertise
  • Technical Ability: Documented and managed customer interactions using CRM software
  • Competent at utilizing a variety of communication platforms, including phone systems, Salesforce, live chat, and email
  • Rapidly adjusted to software updates and new technologies
  • Flexibility: Adapted to modifications in business practices, policies, and offerings
  • Benefited in a dynamic, fast-paced professional environment

Sales Assistant

JD Sports, High Cross
03.2023 - 05.2023
  • Attention to detail by inspecting clothes and garments for quality control, identifying any defects or damages, and reporting them to the supervisor
  • Provided exceptional customer service by more than25% in addressing inquiries, resolving complaints, and ensuring a positive shopping experience

Education

Master of Science - Marketing and Brand Management

Nottingham Trent University
01.2023

Skills

  • Coordination showed through holding weekly brainstorming meetings to produce creative solutions and ideas while promoting team member engagement and idea exchange
  • Assisted in creating and gathering content for social media platforms, running Facebook, Twitter, LinkedIn, Pinterest, Instagram, and TikTok, contributing to increased engagement and brand visibility
  • Beginner at using social media tools- Hootsuite, Sprout Social, Data Studio, and Mail Chimp learned during digital marketing boot camp
  • Proficiency in using Microsoft Excel, Word, Canva and PowerPoint
  • Proficient in content creation & social media management achieved from working as an intern at English Language and Literature, an e-learning provider resulting in25% more engagement Created a series of high-impact marketing materials that contributed to a30% increase in brand awareness and a10% rise in customer retention
  • Digital Marketing Tools: Meta Ads, Mailchimp, SEMrush, Google Analytics, Wix, Tradeplace
  • Social Media Platforms: Facebook, Instagram, TikTok, Pinterest, YouTube
  • Creative & Content Tools: Canva, CapCut
  • SEO & Content Optimization: On-page and off-page SEO, competitive analysis, directory listing management
  • Project Management: Website collaboration for content updates and feature improvements
  • Strategy Development: Brand positioning, rebranding proposals, and cross-promotional marketing

Certification

  • Received the Certificate on Korean Business, Art, Language, and Culture at Youngsan University, South Korea | in2019
  • Digital marketing internship certificate received from Rajagiri College of Social Sciences and learned the terms and techniques used in digital marketing like SEO and Social Media Optimisation.
  • 12-week intensive Digital Marketing apprenticeship which covers practical experience learning SEO, SMO, CRM, Copywriting and content writing experience, Google Analytics tools such as trends, alerts, SEMrush, google demo accounts, experience with SEO keyword sites and other digital marketing channels learned through the boot camp by Althaus Digital.
  • Strong creative thinking and problem-solving skills with a keen eye for design and detail https://www.canva.com/design/DAF-kNA-M-c/8lrQmtuqVEZWhscL8G99JQ/view?utm_content=DAF-kNA-M-c&utm_campaign=designshare&utm_medium=link&utm_source=editor ( presentation on Canva during the boot camp by Althaus Digital)
  • Tracked and analyzed campaign performance using Google Analytics, providing detailed reports and insights during digital marketing boot camp.
  • Completed certification in increasing SEO traffic with WordPress from Coursera.
  • Received a certificate on BCS Level3 in digital marketing business principles, awarded by BCS the chartered institute of IT.

Accomplishments

  • Achieved a30% increase in organic web traffic through optimized SEO strategies and directory listings.
  • Boosted lead generation by40% using targeted social media content and directory listings.
  • Enhanced social media engagement by25% through strategic influencer collaborations and content creation.
  • Improved brand visibility on Google My Business by20% through regular content updates and keyword optimization.
  • Increased conversion rates by15% through data-driven A/B ad testing strategies.
  • 15% fewer project delays and bottlenecks were the consequence of politely resolving disputes and tackling obstacles to preserve a happy and productive work environment during group projects at university.
  • Showed attention to detail and analytical thinking throughout, when working as a Sales Assistant and Customer Service Advisor by methodically checking customer orders for accuracy, making sure inventory was managed accurately, maintaining product displays, and reaching a20% increase in sales

Timeline

Marketing Executive

Steak & Lounge & MAF Bedrooms & Kitchens LTD
07.2024 - Current

Customer Service Advisor

Boots
11.2023 - 01.2024

Sales Assistant

JD Sports, High Cross
03.2023 - 05.2023
  • Received the Certificate on Korean Business, Art, Language, and Culture at Youngsan University, South Korea | in2019
  • Digital marketing internship certificate received from Rajagiri College of Social Sciences and learned the terms and techniques used in digital marketing like SEO and Social Media Optimisation.
  • 12-week intensive Digital Marketing apprenticeship which covers practical experience learning SEO, SMO, CRM, Copywriting and content writing experience, Google Analytics tools such as trends, alerts, SEMrush, google demo accounts, experience with SEO keyword sites and other digital marketing channels learned through the boot camp by Althaus Digital.
  • Strong creative thinking and problem-solving skills with a keen eye for design and detail https://www.canva.com/design/DAF-kNA-M-c/8lrQmtuqVEZWhscL8G99JQ/view?utm_content=DAF-kNA-M-c&utm_campaign=designshare&utm_medium=link&utm_source=editor ( presentation on Canva during the boot camp by Althaus Digital)
  • Tracked and analyzed campaign performance using Google Analytics, providing detailed reports and insights during digital marketing boot camp.
  • Completed certification in increasing SEO traffic with WordPress from Coursera.
  • Received a certificate on BCS Level3 in digital marketing business principles, awarded by BCS the chartered institute of IT.

Master of Science - Marketing and Brand Management

Nottingham Trent University
Mekhana Jayakumar