Sofia Kavo
Karlshamn,K
Summary
- Motivated Headwaitress with experience serving customers in busy restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items .
- Collaborative, thoughtful team spirit offering clear, comprehensive and supportive supervision.
- Communicative, dedicated to providing elevated service and providing unforgettable guest experiences.
- Detailed organizer of service operations with versatility in stressful circumstances.
- Fast learner, keen eye on detail, eager to learn, evolve and grow through the work experience and team members
Overview
7
7
years of professional experience
Work History
Head Waitress
Eriksberg Vilt Och Natur
11.2021 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Prepared the station for the daily service. Prepare ticket services, create tables in the system, talk with kitchen for any changes and adjustments on the daily menu
Head Waitress
Doryssa Hotels & Resorts
06.2021 - 10.2021
- Carry out the day to day operations of the restaurant with the other waiters and our restaurant manager.
- Checking lists for special requests regarding guests in the main dinning area, room service or complimentary offers for the rooms
- Make sure that the dinning area is ready and set, stations are properly prepared for the upcoming service and restock with what needed before, during or after the course of the service
- During the service duration, monitoring the dinning area in terms of sitting availability, serving personal section of tables, cleanliness of tables, being available immediately for any guest request
- Supervising temporary summer staff and teaching them about the day to day restaurant operations and preparations based on the amount of guests
- Taking care of room service section. Taking room service orders, taking payments, have thorough knowledge of the menu in cooperation with kitchen. in order to be able to explain and answer any questions that the guests might have. Give recommendations and propositions as well
- Room service welcome offers for certain of our guests. Fruit platters, sweets, champagne or a bottle of wine.
- Preparation of coffee and beverage drinks
- Making sure the dinning area is kept tidy and clean.
- Make sure the register and POS agree during the closing or opening of the register. Handover to night auditor the reports and receipts for the 'End of the Day'
Head Waitress
Stavros Niarchos Foundation Cultural Center
05.2019 - 05.2021
- Being in charge for the daily shift
- Check with both kitchen and bar about the daily availabilities in our menu for both food and drinks.
- Make sure that the personal register and cash bag has the correct starting amount both on the opening and closing of the shift with the supervision of the Head Cashier.
- Being in charge of a personal station. Including seating guests, taking orders, cleaning setting up tables.
- Thorough knowledge on both drink and food menu and providing recommendations based on guests preferences
- Doing drink inventory( bottles of wine, liquor, soft drinks, coffee etc.)
Restaurant Waiter Assistant
Grand Resort Lagonissi
05.2018 - 09.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Small, up to speed daily meetings before the service with our restaurant manager in order to be informed of how the service will go down
Restaurant Assistant Waiter
Paros Agnanti Resort
06.2017 - 09.2017
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Taking orders for room service
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Taking care of the pool bar area. Take orders and payments, preparing drinks and serving snacks, restocking, doing inventory and drink cataloging
Education
Certification Of Completion of Studies - Food & Beverage Manager
International Distance Studies
Athens, Greece10.2023
Certificate of Completion of Studies - TECHNICIAN OF TOURIST UNITS AND HOSPITALITY
School of Tourism Education of Anavyssos
Athens, Greece10.2018
Skills
- Service Prioritization
- High-Volume Dining
- Food Preparation and Safety
- Team Leadership
- Warm and Friendly
- Reliable and Responsible
- Accurate Money Handling
- Staff Monitoring
- Menu Presentation
- Dining Area Maintenance
- POS System Operations
- Food Safety Understanding
- Item Promotion
Timeline
Head Waitress
Eriksberg Vilt Och Natur
11.2021 - Current
Head Waitress
Doryssa Hotels & Resorts
06.2021 - 10.2021
Head Waitress
Stavros Niarchos Foundation Cultural Center
05.2019 - 05.2021
Restaurant Waiter Assistant
Grand Resort Lagonissi
05.2018 - 09.2018
Restaurant Assistant Waiter
Paros Agnanti Resort
06.2017 - 09.2017
Certification Of Completion of Studies - Food & Beverage Manager
International Distance Studies
Certificate of Completion of Studies - TECHNICIAN OF TOURIST UNITS AND HOSPITALITY
School of Tourism Education of Anavyssos
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